RETURNS GUIDELINES

Jewelry Returns: Conditions & Policy

Decouer.com will accept returns on jewelry within our Standard 30-day Return Policy. We will only accept items in new, unworn, and non-altered (including sizing) condition for return or refund. We thoroughly inspect all jewelry items before a refund is issued to you. If your item was damaged during shipping or you suspect possible tampering, please escalate via email at support@decouer.com immediately. Do not discard the box and/or packaging that your jewelry was shipped in. The carrier will inspect the box and/or packaging to maintain relevant records.

Please follow the instructions on how to return an item:

  • Jewelry with a value of $100 or more should be sent separately, with only one item per package.
  • Use a traceable shipping method. We will require and request a tracking number for each item shipped under returns.
  • Insure items valued at $500 or more for their full value.
  • UPS, FedEx, and USPS each have different tracking and insurance policies. For more details, please check with your preferred carrier.
  • For security purposes, do not write anything on the outside of the package.
Refund Policy:

Returns received in EXCELLENT condition: 100% refund minus $10 inspection fee and shipping

  • Returned within 30-days as per Return Policy
  • New, unworn, and needs no refurbishing
  • Arrived in new, undamaged, original box or case
  • Complete with all original certificates and tags
  • No evidence of sizing change, service, alteration, wear, or blemishes of any kind
Returns received in GOOD condition: 40% to 80% refund
  • Returned within 30-days as per Return Policy
  • Re-storable to "like-new" condition
  • Arrived in new, undamaged, original box or case
  • Complete with all original parts, links, and accessories
  • Sizing, service, alterations, wear, or blemish of any kind that is not refurbish-able.
Returns received in FAIR condition: 20 to 40% refund
  • Returned within 30-days as per Return Policy
  • Non-refurbish-able cosmetic defects (e.g. scratched or scuffed gold plating/special finishes.
  • Missing or damaged original box
  • Missing original certificates, manuals, appraisals, and tags
Returns received in POOR condition: NO Refund
  • Returned within 30-days as per Return Policy
  • Items do not match the original serial number or SKU number
  • Missing original box or case
  • Missing significant parts, links, or accessories
  • Missing original certificates, manuals, appraisals, and tags
For Shipping Related Information in the US Click Here
For More Information on Shipping and Delivery Click Here
For Additional Information on Return Policy Click Here

NOTE: DeCouer.com accepts no responsibility, regardless of value, for untraceable or uninsured items.